Keystay is following the  NHS & Government guidelines to our best ability, we will try our best to keep this page as relevant, accurate and up to date as possible but if in doubt please visit this LINK for specific government gudelines for the vacation & holiday rental  sector. 

Disclaimer: The Coronavirus Pandemic is an extremely fluid and fast changing situation, so whilst we will try to update the information as soon as circumstances or guidelines change, the information, on this page, may be out of date. We are not responsible for the content of external sites Please do take the time to make your own enquiries

NEWS 

Updated 22/7/2020

Coronvirus Guest Information

We were  finally be able to open our properties to eager guests from the 4th July 2020 following the Government’s easing of restrictions.

To help our guests to book and stay with confidence at our properties  and to help our property owners & their cleaners work in a safe space we have been working on and discussing a number of health and safety measures including;

– Coronovirus property risk assessments & upgraded & enhanced protocols
– additional training resources and courses for property managers & cleaners
– enhanced cleaning protocols including check lists, Covid cleaning products etc

We have consulted the Airbnb enhanced cleaning protocol & UK hospitality guidelines

Book with Confidence

Join the many thousands of guests supporting the Brighton economy by choosing a staycation and book your Brighton holiday home without fear of possible cancellations.

If you’re unable to stay for the following reasons, we’ll offer you a relocation of dates, credit or a full refund

– Coronavirus related UK Government legal restrictions on travel preventing you from staying
– If Brighton is in a local lock down due to Coronavirus and therefor legally closed to visitors

Support UK local businesses and BOOK NOW with confidence to secure your stay!

As long as the five conditional targets for reducing lockdown restrictions are met, the hospitality industry in England – including accommodation – could reopen on 4th July, just in time for summer.

Social distancing measures and hygiene guidelines must still be followed, which makes self catering holiday accommodation  a sensible option. If possible, you can travel to the property in your own car, avoiding the use of public transport, and you will have the exclusive use of your own property, which will have been deep-cleaned before your arrival.

Of course, we’re all really excited about the prospect of being beside the sea, swimming, sunbathing and enjoying takeaway fish ’n’ chips as early as 4th July, but this is dependent on it being safe to do so. During his speech on 10th May the Prime Minister added “if we can’t do it by those dates, and if the alert level won’t allow it, we will simply wait and go on until we have got it right.”

The information below  is sourced directly / excerpted from Government Guidance for accommodation providers page : 

"Businesses providing holiday accommodation (including hotels, hostels, B&Bs, campsites, caravan parks, boarding houses, and short term lets) should remain closed for leisure related stays.

No person should stay overnight away from their own home for a holiday or similar purpose. Full consideration should be given to the limited set of circumstances in which accommodation can still be provided, as set out below.

Where businesses do remain open to provide essential accommodation as set out below, all guidelines on social distancing and cleaning should be followed."

Accommodation for non ‘critical’ workers

"Businesses cannot provide holiday accommodation for workers not included in this list, unless they otherwise fall within one of the limited exemptions referred to. The term ‘unable to return home’ is intended to cover cases where it would not be possible or would be dangerous for people to return home, for example if their residence has been flooded or if they are unexpectedly caught away from home whilst travelling for the purposes of work and are not able to safely return to their residence. Stays for convenience rather than real necessity are not allowed. Accommodation providers should assure themselves that each person to whom they are providing accommodation falls within one of the limited exceptions to avoid breaching the regulations and potentially incurring legal liability as a result."

Guidance on guests self-isolating as required by law

"From 8 June 2020, certain individuals travelling from overseas will be required by law to self-isolate for a period of 14 days. Businesses providing holiday accommodation can provide rooms to those required to self-isolate because they have arrived in England from outside the UK, or arrived in England from elsewhere in the UK but have within the preceding 14 days been outside the UK. Accommodation for these purposes should adhere to the same guidelines as for other permitted stays, including on social distancing and cleaning. Any stay in holiday accommodation should be for a limited, continuous period of time only, for reasons allowed by the Regulations and set out in this guidance. No one should stay in holiday accommodation for any longer than strictly necessary."

I have a booking can I still go ?

Existing Bookings Arriving up until – 3rd July

Following  Govt Guidance for Accommodation Providers, accommodation providers may remain open to support the specific groups listed below

1. Using the accommodation as their main residence

2. Guests unable to return to their main residence

3. Those isolating themselves from others as required by law.

4. Any critical worker, who’s stay is necessary for their work. ( see critical worker list)

5. An elite athlete, their coach, or (in the case of an elite athlete under the age of 18) the parent of an elite athlete, if they need accommodation for the purposes of training or competition.

6. Those permitted to attend a funeral (that is: (i) members of the deceased person’s household; (ii) close family members of the deceased person, or (iii) if no-one within (i) or (ii) is attending, a friend of the deceased person), who need short term accommodation for that purpose.

7. To support or provide accommodation to the homeless, including through arrangements with local authorities and other public bodies.

8. Those who need accommodation while moving house.

If your booking falls outside of the extenuating circumstances above our team can help you to relocate your booking to alternative dates, free of administration charges.  If you prefer to cancel your booking, please let us know and we’ll organise a refund.

Existing Bookings Arriving from 4th July

No recommendation as yet received from the government or action required. Our cancellation terms will apply Please see terms via the 

Can I still make a booking? 

New Booking Requests Arriving to 3rd July

Currently, leisure bookings are not permitted. Following  Govt Guidance for Accommodation Providers, bookings can be confirmed if they fall within any of the following groups:

1. Using the accommodation as their main residence

2. Guests unable to return to their main residence

3. Those isolating themselves from others as required by law.

4. Any critical worker, who’s stay is necessary for their work. ( see critical worker list)

5. An elite athlete, their coach, or (in the case of an elite athlete under the age of 18) the parent of an elite athlete, if they need accommodation for the purposes of training or competition.

6. Those permitted to attend a funeral (that is: (i) members of the deceased person’s household; (ii) close family members of the deceased person, or (iii) if no-one within (i) or (ii) is attending, a friend of the deceased person), who need short term accommodation for that purpose.

7. To support or provide accommodation to the homeless, including through arrangements with local authorities and other public bodies.

8. Those who need accommodation while moving house.

We’re working hard with our property owners & their cleaners to ensure that those who  need to stay in a property can do so as safely as possible.

New Booking Requests Arriving 4th July Onward

Our properties are available for all essential and non essential travel

What are you doing in your properties to reduce risk ?

We’re in regular conversation with owners and their cleaners to make certain they’re informed of the latest cleaning advice from the NHS guidelines.  All properties receive a thorough clean after each booking.

Where possible, our properties are left vacant for 72 hours following the previous check out.  Please contact us directly if you would like us to double check the calendar to check if this has been possible for your property.

Bookings made via OTA's such as Airbnb, TripAdvisor,Homeaway etc are managed via the portals specific cancellation policies

Please contact your booking channel directly for details of their current cancellation policy.

Arrivals Before 4th July: 

Our team can help you to relocate your booking to alternative dates, free of administration charges. If you prefer to cancel your booking, please let us know and we’ll organise a refund.

Arrivals from 4th July: The following will apply:

Cancellation Charges Please see our booking terms, 

You may be able to reclaim these cancellation charges under the terms of any travel or cancellation insurance policy you may have. 

I have travel insurance:

If you’re covered under your travel or cancellation insurance, we’re here to help and can supply you with the necessary documentation to make your claim. 

I don’t have travel insurance for this trip:

If you didn’t purchase travel insurance specifically for your trip, you may still be covered under:

  • your annual travel insurance
  • your partner’s travel insurance
  • travel insurance issued to you as part of your bank account benefits